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Getting help when you need it
Support built into the platform, not a separate email address to remember
Raise a support ticket without leaving Knowvia, get replies and status updates in the same place, and lean on built-in documentation and FAQs so your team can often find the answer themselves.
Help & Support
What's included
- Submit a support request from inside Knowvia, and track replies and status in one thread
- A documentation library and FAQ builder your team can search before raising a ticket
- Guided onboarding support to help your school get set up and comfortable using the platform
How this connects
Support sits alongside every other module rather than replacing them - a question raised here can reference the exact record it is about, whether that is a result, a fee payment, or an admission application.
Help & Support is free, like everything else
Get started with your school today, or explore the rest of what Knowvia offers.